FAQ

1.Do you offer OEM/ODM service?
 Yes, we have rich experience in offering OEM/ODM service. Including label, packaging etc.

2.Can I make mixed order?
 Yes, we have various color & size,mixed order is accepted.

3.How long is the sample lead time?
 Usually 7-10 days for sampling to EU, AU or USA. It depends on the logistic company.

4.Can the price be cheaper?
 It's negotiable. The price depends on your demand (shape, size, quantity). Usually, you can get better price provided large orders.Please contact us.

5.Why do you charge sample fee?
 We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay labour costs. Once you pay the sample fee, it means that we have the contract with you, we will take responsibility for your samples, until you say "ok, it is perfect".

6.How do you control the quality?
 Our factory has 10 years experiences in pet products industry. We have experienced quality control team to check the finish products one by one, make sure the quality is good.

7.Wonder if you accept small orders?
  Do not worry. Feel free to contact us .in order to get more orders and give our clients more convenient, we accept small orders.